Which is the best way to respond when a customer worries about soil showing on a white sofa?

Which is the best way to respond when a customer worries about soil showing on a white sofa?

• A. Would you like to compare other colors?
• B. If it gets dirty, you can always buy a slip cover!
• C. May I show you some of the washable slip covers available for the sofa?
• D. Perhaps you should consider other sofas that won't show soils so easily.

Answer: (C)

When a customer is worried about soil showing on a white sofa, the strongest move is to offer a practical, immediate solution that directly addresses the concern. Suggesting to show washable slip covers available for the sofa does exactly that: it acknowledges the worry, provides a concrete option to protect and refresh the look, and invites the customer to take the next step with you. This approach demonstrates product knowledge and a proactive, helpful attitude, which can reduce hesitation and move the sale forward. Other options fall short because they either avoid solving the problem or shift the conversation away from a tangible remedy. For example, asking to compare colors doesn’t directly address how to manage stains on white fabric. Mentioning slip covers only as a backup once something gets dirty isn’t as proactive as offering the washable option up front. Suggesting the customer consider different sofas avoids addressing the concern about soil visibility and may feel dismissive.

When a customer is worried about soil showing on a white sofa, the strongest move is to offer a practical, immediate solution that directly addresses the concern. Suggesting to show washable slip covers available for the sofa does exactly that: it acknowledges the worry, provides a concrete option to protect and refresh the look, and invites the customer to take the next step with you. This approach demonstrates product knowledge and a proactive, helpful attitude, which can reduce hesitation and move the sale forward.

Other options fall short because they either avoid solving the problem or shift the conversation away from a tangible remedy. For example, asking to compare colors doesn’t directly address how to manage stains on white fabric. Mentioning slip covers only as a backup once something gets dirty isn’t as proactive as offering the washable option up front. Suggesting the customer consider different sofas avoids addressing the concern about soil visibility and may feel dismissive.