In a standard problem-solving process, which step should precede selecting a solution?

In a standard problem-solving process, which step should precede selecting a solution?

• A. Implement the chosen solution
• B. Define the problem
• C. Gather customer feedback
• D. Identify solutions

Answer: (D)

You first identify potential solutions. You can’t choose the best option if you don’t know what options exist. The usual flow is to define the problem to understand what you’re solving, then brainstorm or list possible ways to address it. Only after you have a set of options do you evaluate them and pick the best one to implement. Implementing comes after the choice, and gathering customer feedback helps you understand needs or refine options, but it doesn’t replace the need to identify options before making a selection.

You first identify potential solutions. You can’t choose the best option if you don’t know what options exist. The usual flow is to define the problem to understand what you’re solving, then brainstorm or list possible ways to address it. Only after you have a set of options do you evaluate them and pick the best one to implement. Implementing comes after the choice, and gathering customer feedback helps you understand needs or refine options, but it doesn’t replace the need to identify options before making a selection.