A customer spends $95 on a toy purchase when the store policy offers 10% off orders over $100. What should the cashier do?

A customer spends $95 on a toy purchase when the store policy offers 10% off orders over $100. What should the cashier do?

• A. Thank the customer for shopping at the store.
• B. Tell the customer about next week's sale.
• C. Finish the sale as quickly and efficiently as possible.
• D. Suggest an additional item that costs $5 or more.

Answer: (D)

The situation tests how to help a customer maximize a discount by meeting a minimum spend. When the total is $95 and the policy offers 10% off orders over $100, the best move is to suggest a small, affordable item that brings the bill to at least $100. This makes the discount achievable for the customer, saving them money while increasing the sale for the store. The added item should be inexpensive and relevant to the original purchase so the suggestion feels helpful, not pushy. For example, offer a small accessory or add-on that costs about $5 and explain how it edges the total over the threshold to qualify for the discount. While a polite greeting or a quick checkout is nice, those options don’t help the customer take advantage of the discount or improve the current sale. Mentioning a future sale is not immediately useful, and rushing through the sale misses the opportunity to add value for the customer.

The situation tests how to help a customer maximize a discount by meeting a minimum spend. When the total is $95 and the policy offers 10% off orders over $100, the best move is to suggest a small, affordable item that brings the bill to at least $100. This makes the discount achievable for the customer, saving them money while increasing the sale for the store. The added item should be inexpensive and relevant to the original purchase so the suggestion feels helpful, not pushy. For example, offer a small accessory or add-on that costs about $5 and explain how it edges the total over the threshold to qualify for the discount.

While a polite greeting or a quick checkout is nice, those options don’t help the customer take advantage of the discount or improve the current sale. Mentioning a future sale is not immediately useful, and rushing through the sale misses the opportunity to add value for the customer.